At Betsy we want to ensure that we give you peace of mind so that you have confidence that your hens will receive the best care and that you are confident in the bookings that you make.

This is why all bookings that are made through Betsy come with Betsy booking protection.

If for whatever reason, your chosen chicken hotel has to cancel your booking then they will help to find you a new chicken hotel for your stay based upon your original booking criteria (length of stay, number of chickens/cockerels and location). If they are unable to do so then the matter will be referred back to the Betsy team who will try to secure alternative chicken care within 48 hours of the cancellation. Should none be found then a full refund will be issued to the customer. If the customer agrees to the new accommodation then the customer will pay the difference between their original booking cost and the new accommodation should it be more expensive.

Please note that your chosen chicken hotel reserves the right to cancel your booking due to lack of accurate information from you, or cooperation on your part. If this is the case then the Betsy booking protection will not cover your booking and you may not be refunded. Examples of this would be if you were to bring more chickens or cockerels than had been booked and your chosen chicken hotel is unable to accommodate them. A dispute service is available at www.heybetsy.com should either party disagree on the situation. The final decision over any dispute between service provider and customer will be made by Betsy and the matter will then be deemed to be closed.

Betsy booking protection only covers the person who paid for the initial booking and only for the period booked through www.heybetsy.com. Any informal arrangements made with the chicken owner would not be covered, as would any additional services purchased through the www.heybetsy.com site.

Betsy reserve the right to cancel a chicken hotel manager’s listings at any time if they are deemed to be misusing the Betsy services, protection, or guarantee, or for any other reason that Betsy deems fit.

Betsy Guarantee

The Betsy guarantee provides you with peace of mind, whether you are a customer or a chicken hotel manager. It’s important to our team that you are happy with the service and the web platform that we provide.

Cancellations

Should a chicken hotel manager or Visiting manager need to cancel a booking then, as a customer you, will be covered with our Betsy Booking protection.

If a customer needs to cancel a booking then the Betsy guarantee details are as follows:

Cancellations more than 30 days from the start of the booked period: 90% refund

Cancellations from 14 days to 29 days from the start of the booked period: 50% refund

Cancellations less than 14 days from the start of the booked period: 0% refund

The refund amounts are based on the administration, booking and refund costs as well as the probability of securing an alternative booking for the booked period.

The percentage refunds described are based on the amount charged by the Pet Service Provider and exclude the service charge from Betsy. The amount that is left over will be paid directly to the pet service provider. For example: Should a customer cancel their booking with 15 days to go to their booking which costs £115 (£100 pet service provider charge and £15 service charge), they will receive a 50% refund of the amount charged by the pet service provider (50% of £100 = £50). The remaining 50% of the pet service provider charge of £100 (=£50) will be given to the Pet Service Provider.

Death, injury, sickness or loss

This guarantee applies when a responsible party fails to pay for certain pet veterinary expenses and costs. Any claims made under the terms of this section must (i) arise from injury or damage that occurred during the Reservation period and at the chicken hotel, (ii) must not be related to any pre-existing health condition, and (iii) must be due to events occurring during the care period or are a direct result of the care provided. Claims or notification must be made within 48 hours of the death, injury, sickness, or loss of the chicken (or chickens). If a chicken hotel manager cedes care, control, or custody of the chickens to a third party during the booking period then reimbursement or compensation will not be available during the period in which the care, control, or custody was ceded. If the chicken owner requests or authorises in any way the care, control, or custody of their chickens to a third party and death, injury, sickness, or loss should occur during the period in which care control or custody has been ceded then reimbursement or compensation will also be unavailable.

When submitting a claim for reimbursement under this guarantee, the owner will use their best efforts to communicate honestly and transparently with Betsy (or its agents), including by promptly providing documentation or information reasonably requested by Betsy to assist with its review process. Betsy reserves the right to reject any claim for failure to provide complete and correct information. All decisions made by Betsy are final and no correspondence will be entered into. This Guarantee is subject to the Betsy Terms and Conditions.

This guarantee is not insurance. These guarantee terms are not intended to be an offer to insure or an insurance contract and do not take the place of any insurance coverage you may have. To the extent any owners require protection beyond the scope of this guarantee, they should obtain their own insurance separately. No pet owner, service provider, third party or other person, other than the requesting party who meets the conditions of these guarantee terms with respect to the corresponding covered loss, has any rights under these guarantee terms or any other materials or representations regarding this guarantee. There are no third- party beneficiaries to these guarantee terms or any other materials or representations regarding this guarantee.

Death in care

Except for reasons arising from pre-existing health conditions, should a chicken (or chickens) die while in the care of a chicken hotel manager due to events occurring during the care period or are a direct result of the care provided, then the Betsy guarantee will pay for a replacement bird (or birds) up to the value of £30 per bird (and a maximum of £180 for the total number of birds affected per Reservation). To make a claim, the pet owner should submit a claim directly to Betsy using the form provided with complete details of the date of the incident, including the time, booking reference number, description of the incident, and written confirmation from a certified veterinarian that (a) states the diagnosis and confirms that the death did not result from an illness, breed-specific condition or pre-existing condition, (c) confirms that the death occurred during the time period of the Reservation, and (d) provides any other information we reasonably request. Once the Betsy team has received a claim, such claim will be reviewed. Should the Betsy team agree to the claim then the customer will be notified that they then have 30 days from the date the claim has been agreed in which to purchase a replacement bird. A receipt of purchase is required for a refund. Any other costs incurred with the replacement of birds will not be compensated.

Sickness or injury in care

Betsy agrees to reimburse the owner for the cost of any verifiable vet treatment for the cared pets for any sickness or injury that occurred during the care up to a maximum of £1500 per Reservation, provided that such illness or injury are not related to any pre-existing health condition and were due to events occurring during the care period or are a direct result of the care provided. To make a claim, the pet owner should submit a claim directly to Betsy using the form provided, with written confirmation from a certified veterinarian that (a) specifies the costs incurred for which reimbursement is sought, (b) states the diagnosis and confirms that the injury did not result from an illness, breed-specific condition or pre-existing condition, (c) confirms that the injury occurred during the time period of the Booking, and (d) provides any other information we reasonably request.

Loss of bird

Should a chicken hotel manager lose a chicken then the “Death in care” procedure will be followed.

The Betsy Guarantee does not cover the following:

1. Costs below [£30].
2. Costs incurred more than 30 days following the date of injury, including without limitation any long-term care costs resulting from the injury.
3. Costs or liabilities arising from a pet owner’s refusal to authorise medical care for his or her own pet.
4. Injuries resulting from a pet’s contraction of viral/bacteriall infection, fleas, ticks, worms, mite, or other parasites during a Reservation (or a recurrence of a parasite issue first contracted prior to a Reservation).
5. Injuries resulting from (or from a recurrence of) a pre-existing condition.
6. Costs or expenses resulting from a pet’s illness, recurrence of illness, or preventative care.
7. Non-medical expenses of any kind (including professional training, grooming, and pet food).
8. Any costs or expenses other than direct damages resulting from injury to the cared-for pet(s) including without limitation those resulting from (a) personal injury to the Service Provider, Pet Owner, or any third party, (b) property damage or liability, (c) injury to any other pet, (d) emotional distress or “pain and suffering”, or (e) loss of wages, cancelled travel plans, or any other incidental expenses.
9. Damage, injury, or other loss or claim arising in any way from automotive liability, including loss arising from any car or other vehicular accident or incident.
10. Damage, injury, or other loss or claim arising from acts of nature, such as earthquakes, hurricanes, and tornadoes, or from exigencies caused by other factors beyond the parties’ reasonable control, such as (without limitation) wildfires or lack or failure of public utilities or Internet service due to external factors.